All products returned must be in marketable condition and not beyond the reasonable shelf life of the products. Products are considered to be past shelf life:

a) One year from the date of purchase,

b) If the expiration date printed on the package has passed, or

c) If the package has been opened

Customers are responsible for the costs incurred in shipping the products back to 98 Alive. Shipping charges, handling fees, and customs fees are non-refundable unless 98 Alive NZ made an error originally. Only the customers who have valid invoice or order number can initiate the return. Returns should be accompanied by a return authorization (RA) number obtained from the customer support team members at: drdoering@protonmail.com 

In the event a customer receives an incomplete order, it is the responsibility of the customer to review the order and report the discrepancy within 24 hours of receipt of the order. 98 Alive endeavours to ship products in quality resalable condition. Some products may become damaged in the shipping process. Damaged parcel MUST BE refused. If a damaged order is delivered, the customer should immediately notify 98 Alive’s customer support team member at: drdoering@protonmail.com by sending the picture of the damaged parcel within 12 hours from delivery for instructions on returning the damaged order.